Customer Service Representative

2 weeks ago


Newark on Trent, United Kingdom Travail Employment Group Full time

Job Role:

Travail Employment Group is seeking a Customer Service Advisor to join their small office team. This is a permanent role that involves answering telephones, diary management, booking appointments, and updating CRM systems.

Duties:

  • Answering incoming calls and responding to customer inquiries
  • Logging appointments on the diary management system
  • Processing orders and managing customer relationships
  • Providing customer service and resolving issues
  • Managing general office administration duties, including email and data entry
  • Processing quotes and adding information to spreadsheets

Requirements:

  • Experience in customer service and a strong understanding of customer needs
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks
  • Proficiency in Microsoft Office and CRM systems
  • Ability to think critically and solve problems

Benefits:

  • Working for a well-established company with a small, friendly team
  • Free car parking
  • 28 days holiday (including bank holidays)
  • Pension scheme


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