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Senior Accounts Receivable Specialist
3 months ago
Company Overview
At Informa, we embrace diversity and individuality, providing a dynamic environment where you can thrive and make a significant impact.
As a global organization, we connect experts with knowledge, empowering them to expand their understanding and capabilities through various platforms, including live events, digital services, and academic research.
With a workforce of over 10,000 across 30 countries, we are proud members of the UK's FTSE 100 group of leading public companies.
In our Global Support division, we deliver expert advice and practical assistance to the Informa Group and its numerous business units. Our collaborative approach spans various fields such as technology, finance, legal, corporate development, human resources, and operations, enabling us to support our brands in serving their clients effectively.
Role Overview
The primary objective of this position is to ensure the collection of all outstanding payments owed to Informa, adhering to established collection policies and procedures to meet collection targets. Additionally, the role involves recovering funds from clients who have surpassed their credit limits or terms to minimize potential bad debts.
It is essential to maintain a professional, efficient, and knowledgeable interface with both customers and colleagues, addressing inquiries and securing payments within credit terms while nurturing valuable customer relationships.
All company policies must be followed, and specific responsibilities should be completed within designated timeframes, ensuring an exceptional level of service to all Informa clients and team members.
Key Responsibilities:
- Promote the customer portal during communications with clients.
- Collect all payments owed to Informa in line with credit control policies to achieve collection goals.
- Recover funds from clients exceeding credit limits or terms to mitigate bad debts.
- Foster strong internal and external relationships with sales teams and customers.
- Ensure all customer interaction notes are accurately recorded and updated in the appropriate systems.
- Manage outstanding sales balances and proactively contact clients for payment before relevant deadlines.
- Resolve customer queries promptly and work to collect aged debts to reduce bad debt provisions.
- Handle simple disputes and escalate complex issues to the Team Leader.
- Meet monthly cash collection targets for assigned accounts.
- Oversee unallocated cash items and collaborate with the Cash Application team to ensure proper allocation.
- Provide weekly reports detailing current debt levels for your assigned division.
- Complete necessary documentation for clients to facilitate payment processing.
Qualifications:
- Strong understanding of customer operations processes.
- Familiarity with best practices in customer service operations.
- Proficiency in SAP systems is preferred.
- Relevant qualifications are advantageous.
Skills & Abilities:
- Excellent communication skills with the ability to build relationships with diverse stakeholders.
- Proficient in Microsoft Excel, Word, and Outlook.
- Ability to remain calm and approachable under pressure.
- Knowledge of relevant internal systems.
- Demonstrate integrity, tact, and diplomacy.
- Collaborate effectively as part of a team.
- Ability to manage multiple tasks efficiently.
- Proactive problem-solving skills.
- Exceptional customer service abilities.
- Strong time management skills.
- Flexibility within the role.
- Outstanding oral and written communication skills.
Additional Information:
At Informa, we strive to create a rewarding and supportive environment for all employees. Here are some of the benefits you can expect:
- Flexibility: Enjoy a balance between office and remote work.
- Community: Participate in a welcoming culture with various social events and diversity initiatives.
- Impact: Volunteer opportunities with charity match funding available.
- Career Development: Access to training, mentoring, and internal job opportunities.
- Time Off: Generous annual leave policy with additional benefits.
- Personal Benefits: A range of options including company-funded medical coverage.
- ShareMatch Scheme: Opportunity to become a shareholder in Informa.
- Wellbeing Support: Comprehensive assistance programs and health resources.
- Awards: Recognition programs for outstanding contributions.
- Global Collaboration: Work with teams across the world.
We value energy and ambition, seeking individuals who are ready to contribute and make a difference. We welcome applications from candidates who possess most, if not all, of the skills and experience outlined.
Informa is committed to creating inclusive environments where diverse perspectives are valued. We are an Equal Opportunities Employer, making decisions based on qualifications and merit without discrimination.
For more information on how Informa handles personal data during the application process, please refer to our privacy policy.
