Customer Service Representative

2 weeks ago

York, York City, United Kingdom YorkTest Laboratories Full time

Job Summary:

YorkTest Laboratories is seeking a highly skilled and customer-focused Customer Service Executive to join our team. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences through inbound phone calls and interactions with prospective and existing customers.

Key Responsibilities:

  • Provide first-class customer service, ensuring customer satisfaction and resolving any issues in a timely and professional manner.
  • Engage with customers to explain the benefits of our product range and services, promoting our brand and driving sales.
  • Manage customer interactions, including handling difficult conversations and escalating feedback where necessary.
  • Oversee customer service operations daily, ensuring seamless delivery of our services.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
  • Competency in handling difficult conversations, with a focus on resolving issues in a professional and courteous manner.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
  • Strong problem-solving skills, with a focus on finding creative solutions to customer issues.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.

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