Payroll Services Advisor

3 days ago


Peterborough, Peterborough, United Kingdom Tata Consultancy Services Full time
Job Title: Payroll Services Advisor

Join Tata Consultancy Services as a Payroll Services Advisor and be part of a dynamic team that delivers exceptional customer service and support.

About the Role:

We are seeking a highly skilled and experienced Payroll Services Advisor to join our team. As a Payroll Services Advisor, you will be responsible for providing expert support and guidance to our customers on payroll-related matters, ensuring that all queries and requests are dealt with efficiently and effectively.

Key Responsibilities:
  • Provide exceptional customer service and support on payroll-related matters
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work closely with internal stakeholders to ensure seamless delivery of payroll services
  • Participate in quality checks and reporting to ensure high-quality service delivery
  • Support the development and implementation of process improvements to enhance customer experience
Requirements:
  • Excellent knowledge of payroll processing and UK legislation
  • Expert knowledge of MS Office (Excel, Word, and PowerPoint)
  • Working knowledge of ITrent or any payroll ERP payroll processing tasks and navigation
  • Customer service, telephony, and case management experience
  • Quality assurance standards and how to deliver a great customer experience
What We Offer:

At Tata Consultancy Services, we offer a competitive salary package, including pension, healthcare, life assurance, laptop, phone, and access to extensive training resources and discounts within the larger Tata network.

Why Join Us:

We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is 'Inclusion without Exception'. You'll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion, and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events.



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