Account Manager

3 days ago


Lea Hall, United Kingdom Arcane Direct Marketing Full time
About the Role

We are seeking a highly skilled and motivated Account Manager to join our team at Arcane Direct Marketing. As an Account Manager, you will play a vital role in managing a group of customer accounts, retaining current clients, and winning new business.

Key Responsibilities
  • Manage a portfolio of customer accounts, providing exceptional customer service and ensuring customer satisfaction.
  • Develop and maintain strong relationships with clients, identifying their needs and providing tailored solutions.
  • Respond to sales enquiries, prepare quotations, and follow up on leads to win new business.
  • Enter client orders onto our production system, purchasing print and packaging materials as required, and liaising with the production team to ensure customer expectations and deadlines are met.
  • Conduct regular reviews with clients to discuss their needs and provide feedback.
  • Follow up on marketing campaigns and conduct cold calling as necessary to drive sales growth.
  • Ensure our CRM system is accurate and up to date, providing valuable insights into customer behavior and preferences.
Requirements
  • Excellent customer service skills, with the ability to communicate confidently and professionally.
  • A can-do attitude with a flexible approach to work.
  • An ability to develop and maintain strong client relationships.
  • An ability to resolve issues quickly and effectively.
  • Previous account management experience is beneficial, with a proven track record of identifying and winning new business.
  • Good time management and organizational skills.
  • A minimum of Grade C and above in GCSE Maths and English.
What We Offer
  • A competitive salary.
  • A pension scheme.
  • Free parking.

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