Mortgage Team Leader

6 days ago

Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time
About the Role

We are seeking a highly skilled and experienced Mortgage Team Leader to join our team at Skipton Building Society. As a key member of our Mortgage Advice Leadership Team, you will be responsible for leading a team of Mortgage Advisers, Mortgage Support Consultants, and Direct Lending Consultants.

Key Responsibilities
  • Ensure your teams adhere to agreed service levels, the Society's training and competency scheme, ongoing training and development while managing appointment availability and resource.
  • Facilitate regular coaching/development and career conversations.
  • Drive efficiencies within the team in order to maximise capacity and direct mortgage volumes.
  • Ensure your teams are focusing on not only mortgage advice but protection too, identifying gaps in customer needs and making referrals to both life insurance and household insurance providers.
Requirements

To be successful in this role, you will ideally have leadership experience and some mortgage knowledge. You will have worked within defined service levels and offered high standards of customer service either personally or via a team. You will enjoy stretching your teams' performance, seeking incremental gains continually.

You will be enthusiastic with a positive mindset and embrace change/challenge as an opportunity. You can demonstrate flexibility and do what's right for customers/colleagues alike.

You will be required to have CF1 and CF6 or equivalent (Certificate in Mortgage Advice).

What We Offer

We offer a range of benefits, including annual discretionary bonus scheme, 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days, holiday trading scheme, matching employer pension contribution, colleague mortgage, salary sacrifice scheme for hybrid & electric car, commitment to training and development, private medical insurance for all our colleagues, 3 paid volunteering days per annum, and diverse and inclusive colleague networks available for you to join.

We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership.

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