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Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking an experienced Customer Service and Complaints Operations Manager to join our team at Frasers Group. As a key member of our operations team, you will be responsible for leading and managing the successful delivery of our operational contact centre plan, ensuring that continuous improvement, quality, TCF, and regulatory standards...
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Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking an experienced Customer Service and Complaints Operations Manager to join our team at Frasers Group. As a key member of our operations team, you will be responsible for leading and managing the successful delivery of our operational contact centre plan, ensuring that continuous improvement, quality, TCF, and regulatory standards...
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Customer Service Operations Manager
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Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking an experienced Customer Service and Complaints Operations Manager to join our team at Frasers Group. As a key member of our operations team, you will be responsible for leading and managing the successful delivery of our operational contact centre plan, ensuring that continuous improvement, quality, TCF, and regulatory standards...
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Customer Service Operations Manager
1 month ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking an experienced Customer Service and Complaints Operations Manager to join our team at Frasers Group. As a key member of our operations team, you will be responsible for leading and managing the successful delivery of our operational contact centre plan, ensuring that continuous improvement, quality, TCF, and regulatory standards...
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Customer Service and Operations Manager
2 months ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking an experienced Customer Service and Operations Manager to join our team at Frasers Group. As a key member of our leadership team, you will be responsible for leading and managing the successful delivery of our operational contact centre plan, ensuring that continuous improvement, quality, and regulatory standards are met while...
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Customer Service Operations Manager
4 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking an experienced Customer Service and Complaints Operations Manager to join our team at Frasers Group. As a key member of our operations team, you will be responsible for leading and managing the successful delivery of our operational contact centre plan, ensuring that continuous improvement, quality, TCF, and regulatory standards...
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Customer Service Operations Manager
4 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking an experienced Customer Service and Complaints Operations Manager to join our team at Frasers Group. As a key member of our operations team, you will be responsible for leading and managing the successful delivery of our operational contact centre plan, ensuring that continuous improvement, quality, TCF, and regulatory standards...
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Customer Service Operations Manager
4 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking an experienced Customer Service and Complaints Operations Manager to join our team at Frasers Group. As a key member of our operations team, you will be responsible for leading and managing the successful delivery of our operational contact centre plan, ensuring that continuous improvement, quality, and regulatory standards are...
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Customer Service Operations Manager
4 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking an experienced Customer Service and Complaints Operations Manager to join our team at Frasers Group. As a key member of our operations team, you will be responsible for leading and managing the successful delivery of our operational contact centre plan, ensuring that continuous improvement, quality, and regulatory standards are...
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Customer Service Operations Manager
4 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout UsFrasers Group is a leading retail company that's redefining the industry through digital innovation and unique customer experiences. We serve our consumers with the world's best sports, premium, and luxury brands globally.Job DescriptionWe're seeking a skilled Customer Service and Complaints Operations Manager to lead and manage the successful...
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Customer Service Operations Manager
4 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout UsFrasers Group is a leading retail company that's redefining the industry through digital innovation and unique customer experiences. We serve our consumers with the world's best sports, premium, and luxury brands globally.Job DescriptionWe're seeking a skilled Customer Service and Complaints Operations Manager to lead and manage the successful...
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Customer Service Operations Manager
1 month ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking an experienced Customer Service and Complaints Operations Manager to join our team at Frasers Group. As a key member of our operations team, you will be responsible for leading and managing the successful delivery of our operational contact centre plan, ensuring that continuous improvement, quality, TCF, and regulatory standards...
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Customer Service Operations Manager
1 month ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking an experienced Customer Service and Complaints Operations Manager to join our team at Frasers Group. As a key member of our operations team, you will be responsible for leading and managing the successful delivery of our operational contact centre plan, ensuring that continuous improvement, quality, TCF, and regulatory standards...
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Customer Service Operations Manager
1 month ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeCompany OverviewFrasers Group is a leading retail company that is redefining the industry through digital innovation and unique customer experiences. With a portfolio of established brands, including Studio, Sports Direct, FLANNELS, USC, Frasers, and GAME, we are committed to delivering flexible and convenient ways to pay across our collection of brands.Job...
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Customer Service Operations Manager
1 month ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeCompany OverviewFrasers Group is a leading retail company that is redefining the industry through digital innovation and unique customer experiences. With a portfolio of established brands, including Studio, Sports Direct, FLANNELS, USC, Frasers, and GAME, we are committed to delivering flexible and convenient ways to pay across our collection of brands.Job...
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Customer Service Operations Manager
3 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout UsFrasers Group is a leading retail company that's redefining the industry through digital innovation and unique customer experiences. We serve our consumers with the world's best sports, premium, and luxury brands globally.Job DescriptionWe're seeking a skilled leader to manage the operational contact centre plan, ensuring the performance of their...
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Customer Service Operations Manager
3 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout UsFrasers Group is a leading retail company that's redefining the industry through digital innovation and unique customer experiences. We serve our consumers with the world's best sports, premium, and luxury brands globally.Job DescriptionWe're seeking a skilled leader to manage the operational contact centre plan, ensuring the performance of their...
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Customer Service Operations Manager
2 months ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout UsFrasers Group is a leading retail company that's redefining the industry through digital innovation and unique customer experiences. We serve our consumers with the world's best sports, premium, and luxury brands globally.Job DescriptionWe're seeking a skilled leader to manage the operational contact centre plan, ensuring the performance of their...
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Customer Service Operations Manager
2 months ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout UsFrasers Group is a leading retail company that's redefining the industry through digital innovation and unique customer experiences. We serve our consumers with the world's best sports, premium, and luxury brands globally.Job DescriptionWe're seeking a skilled leader to manage the operational contact centre plan, ensuring the performance of their...
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Customer Service Operations Manager
1 month ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout UsFrasers Group is a leading retail company that's redefining the industry through digital innovation and unique customer experiences. We serve our consumers with the world's best sports, premium, and luxury brands globally.Job DescriptionWe're seeking a skilled leader to manage the operational contact centre plan, ensuring the performance of their...
Customer Service and Operations Manager
2 months ago
We are seeking an experienced Customer Service and Operations Manager to join our team at Frasers Group. As a key member of our leadership team, you will be responsible for leading and managing the successful delivery of our operational contact centre plan, ensuring that continuous improvement, quality, and regulatory standards are met while delivering exceptional customer experiences.
Key Responsibilities- Lead and manage a team of customer service representatives to ensure excellent customer service and resolution of complaints
- Develop and implement strategies to improve customer satisfaction, loyalty, and retention
- Collaborate with cross-functional teams to ensure seamless customer experience across all channels
- Monitor and analyze customer feedback and sentiment to identify areas for improvement
- Develop and implement training programs to enhance customer service skills and knowledge
- Ensure compliance with regulatory requirements and industry standards
- Manage and analyze customer data to inform business decisions
- Develop and implement process improvements to increase efficiency and productivity
- Proven experience in customer service leadership, preferably in a retail or financial services environment
- Strong knowledge of customer service principles, practices, and industry standards
- Excellent communication, interpersonal, and leadership skills
- Ability to analyze complex customer data and develop insights to inform business decisions
- Strong problem-solving and decision-making skills
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects
- Strong understanding of regulatory requirements and industry standards
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our team is passionate about delivering exceptional customer experiences, and we are committed to creating a positive and inclusive work environment.
