Head of Operations Manager

7 days ago

Derby, Derby, United Kingdom ASM Global Full time
About Becketwell Live, Derby

Becketwell Live is a cutting-edge events complex with a capacity of up to 3,500 people. It is designed to host a variety of events, including large corporate conferences, exhibitions, trade shows, major touring concerts, stand-up comedy, family performances, and sporting events.

About the Role

As the Head of Operations, you will be responsible for leading the Operations Team at Becketwell Live, ensuring the efficient and safe planning and execution of events. You will play a pivotal role in maintaining high standards of facility management and customer satisfaction.

Key Responsibilities
  1. You will be an inspirational leader to the operations team, ensuring effective event planning and delivery while maintaining high levels of customer and client care.
  2. As a head of department, you will contribute to the strategic plans and objectives of the venue.
  3. You will implement and ensure compliance with all company policies, statutory regulations, employment legislation.
  4. You will be a health and safety ambassador ensuring that events are adequately risk assessed to protect the safety and wellbeing of our guests.
  5. Along with the General Manager and Finance Business Partner, you will set and monitor budgets, ensuring the financial viability of the department.
What We Offer

We are committed to providing a supportive and inclusive work environment. As a member of our team, you will enjoy access to discounted tickets to events, 25 days annual leave, a life assurance policy, and a pension scheme. We also offer healthshield, an employee assistance programme, and eye care vouchers.

Requirements

We are looking for someone with a proven track record of working in a senior operations role within a similar, mixed-programme venue. You will need a personal licence, familiarity with Derby and regional entertainment offerings and venues, knowledge of budgeting and margin control, and experience in managing statutory requirements.

Recruitment Process

The recruitment process will consist of an intro call with the talent team, followed by a face-to-face meeting with the General Manager and SVP Operations UK.

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