Branch Caseworker

2 months ago

Worcester, United Kingdom jobs24 Full time
About the Role

We are seeking a highly skilled and dedicated Branch Caseworker to join our team at jobs24. As a Branch Caseworker, you will play a vital role in providing a comprehensive casework service to our members, ensuring their rights and interests are protected.

Key Responsibilities
  • Represent members on individual issues and in groups, providing guidance and support to resolve conflicts and disputes.
  • Assist workplace representatives in their roles, providing training and resources to help them effectively represent members.
  • Develop and maintain a good knowledge of employment law, employment practices, policies, and procedures, as well as a strong understanding of Trade Union Organising.
  • Utilize sound analytical and problem-solving skills to resolve complex issues, and develop effective communication skills to persuade others and negotiate resolutions.
  • Provide excellent administrative, IT, and organisational support to the team, ensuring seamless day-to-day operations.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with members, colleagues, and stakeholders.
  • Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
  • Ability to work independently and as part of a team, with a high level of flexibility and adaptability.
  • Proficiency in Microsoft Office and other relevant software applications.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A dynamic and supportive work environment.
  • The chance to make a real difference in the lives of our members.

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