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Operations Area Supervisor
3 months ago
Position: Operations Area Supervisor
Salary: Starting at £34,602.00 with potential for a 10% bonus, 25 days of annual leave, and a defined contribution pension scheme.
Type: Full-time, Permanent
Location: South West Parcel Hub
As an Operations Area Supervisor, you will oversee activities within a dynamic mail processing facility, managing operations in a designated section.
Shift Details: Late Shift, Saturday to Wednesday, from 13:48 to 22:00, with the flexibility to adapt to varying shift patterns based on operational requirements.
Key Responsibilities:
In this role, you will lead a committed team of both full-time and part-time staff. Regular one-on-one and team meetings will be part of your routine, where you will assess the performance and objectives of your area daily. Promoting health and safety practices, enhancing operational efficiency, and pinpointing areas for improvement will be crucial aspects of your responsibilities.
Supporting the Shift Manager, you will ensure a high standard of service delivery to our clients while meeting all operational goals. With direct management responsibilities, you will oversee your team's attendance, training, and development, engaging actively in our continuous improvement initiatives.
Desired Skills and Experience:
This role is both engaging and diverse, requiring candidates who are adaptable, thrive under pressure, and possess outstanding leadership and communication abilities. As a key leader in the organization, your CV should reflect the following competencies:
- Leadership Focus: Prioritizes foundational elements, adopts a unified company perspective, fosters positive energy, executes strategic plans, and considers relevant issues. Recognizes high performers and communicates effectively.
- People Focus: Values diversity and inclusion, employs delegation, coaching, and feedback, identifies and nurtures talent, collaborates effectively, and creates a supportive environment that acknowledges achievements.
- Resilience Focus: Remains approachable, reassures team members, adapts swiftly to new challenges, communicates openly, and maintains a positive outlook even in stressful situations.
- Achievement Focus: Strives for excellence daily, encourages inquiry, shares insights, and provides guidance. Builds confident teams through a coaching approach and ensures accountability.
- Improvement Focus: Drives transformation, reduces costs while ensuring value, embraces innovative practices, makes informed decisions, and implements new processes to adapt to evolving customer needs.
- Customer Centric Focus: Cultivates a customer-first culture, seeks to enhance customer experiences, places customer needs at the forefront of decision-making, and promotes initiatives that improve overall service delivery.
Application Process:
If you are interested in this opportunity, please submit your application online along with your current CV.
Assessment:
The assessment process is designed to highlight your suitability for management roles within Royal Mail. You will participate in a capability-based interview and a brief management scenario exercise on the assessment day.
About Royal Mail:
Royal Mail connects businesses, customers, and communities nationwide, providing a universal postal service to over 30 million addresses. As a leading company in the UK, we aim to be recognized as the premier delivery service in the UK and across Europe.
We take pride in our diverse employee networks and their role in fostering a positive workplace culture. Our commitment to inclusion is strong, and we are passionate about our workforce reflecting the communities we serve.
Trust is the cornerstone of our operations at Royal Mail. We strive for transparency regarding the qualities we seek and aim to build trust from the outset of your journey with us.
We are supportive of any adjustments you may need during the application and hiring process. Please indicate any requirements in your application.
Royal Mail is proud to be Forces family friendly and a Gold signatory to the Armed Forces Covenant, welcoming applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.
