Administrative Assistant

2 days ago

Orpington, Greater London, United Kingdom The Ten Percent Group Full time
Administrative and Reception Services Coordinator

We are seeking a highly organized and detail-oriented Administrative and Reception Services Coordinator to join our team at The Ten Percent Group. As an integral part of our office, you will be responsible for providing exceptional administrative support and ensuring a warm and welcoming experience for our clients.

Key Responsibilities:
  • Manage the initial administration of new claims, including accurately inputting details into our case management system.
  • Forward relevant documentation to all parties involved and collate uninsured losses information and assess liability.
  • Liaise with relevant parties to provide updates and deal with queries as they arise.
  • Chase and collate relevant records and documents, and prepare Court bundles as required.
  • Assist fee earners as needed and complete appropriate file closure procedures once claims are concluded.
  • Provide exceptional reception services, including greeting and welcoming clients, answering and screening calls, and sorting post and deliveries.
  • Ensure the reception area, meeting room, and general office are clean, tidy, and presentable.
  • Prepare and make drinks for meetings and ensure drink-making supplies are stocked in the office.
  • Bank incoming cheques and maintain office equipment, including photocopiers.
  • Keep an up-to-date stationery stock list and order supplies as required.
  • Archiving of paper files and maintaining the archiving database.
Requirements:
  • Excellent communication and customer service skills.
  • Excellent attention to detail and organizational skills.
  • Ability to work well under pressure and meet deadlines.
  • Good IT and general admin skills.
  • Prior experience in a similar role is an advantage, but full training will be provided.
Benefits:
  • Full training to facilitate your first steps into a career within a law firm.
  • Hybrid working following successful completion of the training period.
  • Access to a reward hub providing discounts in retail and health & well-being.
  • Additional day of leave on your birthday.

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