Travel Service Partner

1 month ago

Llansamlet, United Kingdom Travelex Full time

Job Title: Travel Service Partner

Job Type: Permanent

Hours per week: 16 hours

Salary: £11.50 per hour

Working Patterns: This role is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.

Benefits:

  • 25 days plus bank holidays pro-rata
  • Employee discount platform with Everyday Rewards by Bravo at hundreds of shops & online stores
  • Employee Assistance Program
  • Season Ticket Loan/Ride to Work Scheme
  • Life & Dental Insurance, Critical Illness Cover

About the Role:

As a Travel Service Partner at Travelex, you will be an integral part of our team, working on-site in one of our bustling Bureaus situated within a Tesco retail store. You will be responsible for delivering exceptional customer service, processing foreign exchange transactions accurately and efficiently, and implementing processes and solutions to improve outputs and achieve objectives.

Key Responsibilities:

  • Focusing and reviewing customer feedback, service levels, and the ability of the Travel Service Partners to implement processes and solutions that improve outputs and achieve objectives
  • Engaging with customers to process all foreign exchange transactions accurately and efficiently
  • Delivering on key performance goals both procedural, operational, and customer-focused
  • Utilising your keen eye for detail to process daily online FX requests and deliveries
  • Implementing and driving best legal practice and regulatory standards while adhering to Travelex compliance procedures to ensure operational compliance and efficiency

About Travelex:

We are one of the market-leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers' access to international money, however and whenever.

What We Offer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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