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Senior Digital Support Engineer

2 months ago

Sheffield, Sheffield, United Kingdom SitePoint Pty Full time
About the Role

We are seeking a highly skilled Senior Digital Support Engineer to join our team at SitePoint Pty. As a key member of our ICT department, you will be responsible for ensuring the smooth operation of our digital services.

Key Responsibilities
  1. Implementation and Configuration: Implement and configure application performance monitoring solutions across various environments, ensuring seamless integration and optimal performance.
  2. Performance Analysis: Analyze application performance data to identify potential issues and areas for improvement, collaborating with development and operational teams to optimize application performance.
  3. Troubleshooting: Utilize application performance monitoring tools to troubleshoot and resolve live application performance issues, ensuring minimal downtime and maximum user satisfaction.
  4. Continuous Improvement: Continuously evaluate the effectiveness of our application performance monitoring implementation and recommend improvements to enhance overall system performance.
  5. Supporting Digital Services: Provide expert-level support for our digital services, including troubleshooting, resolving issues, and implementing solutions to ensure high-quality user experiences.
  6. Technical Expertise: Possess strong technical knowledge of application performance management concepts, including monitoring, analysis, and reporting.
  7. Collaboration: Collaborate with cross-functional teams, including development, operations, and quality assurance, to ensure seamless integration and optimal performance of digital services.
Desirable Skills
  1. Experience with application performance monitoring tools, including Dynatrace.
  2. Knowledge of cloud-based tooling, scripting, and monitoring.
  3. Experience with application profiling skills, including Java Micro Services and MQ.
  4. Experience with middleware technologies, including WebSphere and WebLogic.
What We Offer

As a Senior Digital Support Engineer at SitePoint Pty, you will enjoy a range of benefits, including:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.
About SitePoint Pty

SitePoint Pty is a leading provider of digital services, committed to delivering high-quality solutions that meet the evolving needs of our customers. We are passionate about innovation, collaboration, and excellence, and we are seeking like-minded individuals to join our team.