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Payroll Operations Manager

2 months ago

Chichester, West Sussex, United Kingdom Service Care Solutions - Legal Full time
Job Description

**Job Title:** Payroll Operations Manager

**Job Type:** Full-time

**Industry:** Public Sector

**Location:** West Sussex

**Job Reference:** N/A

**Job Description:

Main Responsibilities
  • Lead and manage a team of approximately 30 staff to deliver efficient and accurate payroll and HR administration services for WSCC employees, schools, and external partners.
  • Ensure all transactions are processed efficiently while supporting the team in addressing complex pay, pensions, and HR queries from managers, employees, and external customers.
  • Oversee the development, design, and implementation of compliant and effective services and systems to enhance customer experience.
  • Monitor and manage performance, identifying opportunities for continuous improvement in service delivery.
  • Direct day-to-day operations and contribute to team development, setting targets, planning work, and acting as the professional specialist in payroll and HR administration.
Candidate Requirements
  • High-level expertise in payroll service management with the ability to resolve complex problems across various issues and subject areas.
  • Extensive experience with payroll systems and processes focused on achieving compliance, efficiency, and excellent customer experiences.
  • Experience in working with SAP or ORACLE
  • Strong communication skills with the ability to establish and maintain effective working relationships with internal and external customers.
  • Leadership and team support skills, including mentoring, coaching, and developing team members.
  • Ability to simplify and communicate complex matters in a way that is easily understood by others.