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Technical Support Specialist

2 months ago

Spalding, Lincolnshire, United Kingdom Reed Full time
{"Job Title": "Support & Service Technician", "Job Summary": "We are seeking a skilled Support & Service Technician to provide technical support to a diverse range of businesses. The successful candidate will have experience with technical systems and a proactive approach to learning and problem-solving.", "Key Responsibilities": "
  • Provide technical support to end users and installers.
  • Investigate and resolve complex issues with hardware, software, and web-based client software.
  • Deliver remote systems training as required.
  • Recreate and troubleshoot issues using test equipment.
  • Troubleshoot and diagnose issues through detailed analysis of system-generated log files.
", "Requirements": "
  • Experience with technical systems such as electronics, IT, telecoms, or security systems.
  • Proactive approach to learning and problem-solving.
  • Willingness to travel nationally.
  • Ability to work independently and as part of a team.
  • Polite, patient, outgoing, and strong communication skills.
  • Experience in providing customer service.
", "Benefits": "
  • Competitive salary with potential for overtime.
  • Opportunities for national travel.
  • Clear career progression structure.
", "How to Apply": "To apply for the Support & Service Technician position, please submit your CV and cover letter detailing your relevant experience and qualifications.", "Language": "en-US"}