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Shift Supervisor
2 months ago
We are seeking a highly skilled and experienced NOC Shift Supervisor to join our team at ECS Resource Group. As a key member of our Network Operations Centre, you will be responsible for providing dedicated support to our clients on a 24/7 basis.
Key Responsibilities:- Lead a team of technical support specialists to ensure seamless delivery of services
- Develop and implement performance management strategies to drive team success
- Analyze call and ticket data to identify trends and areas for improvement
- Collaborate with cross-functional teams to resolve complex technical issues
- Ensure compliance with ITIL best practices and industry standards
- Proven experience in a NOC or technical support environment
- Strong leadership and communication skills
- Ability to analyze complex technical issues and develop effective solutions
- Knowledge of ITIL and network support principles
- CCNA/CompTIA Network+ certification (desirable)
- A competitive salary of £37,000 - £40,000 per annum
- A £5,000 shift allowance
- A 4-on-4-off rotation pattern with shifts from 07:00 to 19:00 and 19:00 to 07:00
We are committed to providing a positive and flexible work environment that supports the growth and development of our team members. If you are a motivated and experienced professional looking for a new challenge, please apply today.