Gas Operations Supervisor
1 week ago
Sure Maintenance, part of The Sureserve Group, is seeking two experienced Gas-qualified Supervisors to join our team in the Northwest area.
Key Responsibilities- Lead and manage the field-based operational team to achieve high performance standards and meet business and client expectations.
- Maintain strong relationships with clients and ensure high standards of Health, Safety, and Environmental delivery and behaviours across the team.
- Report to and work closely with the Contract Manager and Regional Operations Managers to ensure full operational duties on contracts.
- Review and approve engineer timesheets, deal with queries, and manage day-to-day operations of the field-based team.
- Lead on team communication, including conducting tool-box talks and delivering company information to the field-based teams.
- Deal with field-based team queries and act as the first point of contact to informally resolve issues and concerns.
- Lead on performance and quality, assist with technical support, and mentoring and training of engineers.
- Ensure all company procedures are adhered to and implement improvements where necessary.
- Work within set budgets and ensure all KPIs are met, along with contractual compliance.
- Responsible for customer services, including complaint resolution, and work closely with HR colleagues on employee-related issues.
- Attend contract meetings when required and monitor parts usage and van stock checks.
- Experience in working in domestic heating and hold the relevant gas qualifications.
- Previous experience in a supervisory role is desirable.
- Excellent leadership and communication skills.
- Ability to resolve issues promptly and effectively.
- A full UK driving license.
- Employee wellbeing programme, occupational health support, and telephone support-counselling for staff.
- Service level awarded annual leave.
- Enhanced Maternity & Paternity Packages.
- Employee Voice Programme.
- Sureserve Legends - celebrating the fantastic ways in which our employees live our values.
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