Counter Assistant

5 days ago

Hayes, Greater London, United Kingdom WHSmith Full time

About the Role

We are seeking a skilled Counter Assistant to join our team at WHSmith in Hayes. As a Counter Assistant, you will play a vital role in providing exceptional customer service to our customers, ensuring they have a positive experience in our store.

Key Responsibilities

  • Deliver outstanding customer service, responding to customer queries and resolving issues in a professional and courteous manner.
  • Manage queues and ensure customers can access our services quickly and efficiently.
  • Meet high standards of governance and attention to detail, maintaining accurate records and adhering to company policies.
  • Work collaboratively as part of a team, supporting colleagues to achieve our goals.

What We Offer

As a Counter Assistant at WHSmith, you will benefit from a competitive salary, pension scheme, paid annual leave, and employee discounts. You will also have access to our Employee Assistance Programme, which provides support for your wellbeing.

About Us

WHSmith is a leading retailer with a rich history, committed to making a positive impact on our customers' lives. We value diversity and inclusion, creating a welcoming environment for all our colleagues.

Requirements

To be successful in this role, you will need to possess excellent communication skills, a passion for customer service, and the ability to work effectively in a team. You will also need to be adaptable and motivated, with a strong work ethic.

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