Front of House Fright Night Team Leader

4 weeks ago


Chertsey, Surrey, United Kingdom Thorpe Park Full time
Job Title: Front of House Fright Night Team Leader

At Thorpe Park, we're looking for a skilled and experienced Front of House Fright Night Team Leader to join our team. As a key member of our Front of House team, you'll be responsible for ensuring the smooth and efficient operation of our Front of House areas, providing exceptional customer service, and driving sales targets.

Key Responsibilities:
  • Supervise and lead the seasonal host team to deliver exceptional guest experiences
  • Ensure the highest standards of customer service and upselling to meet financial and sales targets
  • Act as departmental duty manager on a rotational basis, building strong relationships with other departments across the resort
  • Develop and maintain a high level of personal presentation and standards
Requirements:
  • Exceptional leadership skills and ability to motivate and inspire a team
  • Strong interpersonal and relationship-building skills, with the ability to network with other employees
  • Problem-solving and decision-making techniques, with the ability to work well under pressure
  • Confident and approachable, with a high level of personal presentation and standards
Benefits:
  • 20 free tickets to any Merlin attractions worldwide
  • 25% discount in our retail shops and restaurants
  • Opportunities to develop and have a longer-term career in Merlin
  • Free bus from Staines station for all employees
  • 40% discount online off LEGO, and much more

At Thorpe Park, we're committed to creating an inclusive and diverse workplace where everyone feels valued and can thrive. We welcome applications from candidates who share our values and are passionate about delivering exceptional guest experiences.



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    {"title": "Front of House Fright Night Team Leader", "description": "Job SummaryAs a Front of House Fright Night Team Leader at Thorpe Park Resort, you will be responsible for ensuring the smooth and efficient operation of the Front of House areas. Your primary goal will be to supervise the seasonal host team in delivering exceptional guest experiences and...


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