Medical Office Coordinator

We are seeking a highly organized and detail-oriented Medical Receptionist to join our team at Glenroyd Medical Practice. As a Medical Receptionist, you will be the first point of contact for patients and visitors, providing a warm and welcoming experience.

• Administration:
  • Ensure a thorough knowledge of all practice procedures and protocols.
  • Process patient notes, updates, and requests in a timely and efficient manner.
  • Manage stationery and supplies, ensuring adequate stock levels.
  • Utilize Microsoft Outlook to send and receive emails, and maintain accurate records.
  • Display practice leaflets and materials in designated areas.
  • Attach and scan documents onto the EMIS clinical system via Docman.
  • Process Docman workflow and action tasks in a timely manner.
• Reception:
  • Provide an effective and efficient reception service to patients and visitors.
  • Handle general enquiries, explain procedures, and provide information on practice arrangements.
  • Ensure accurate completion of procedures and forms for new patients and temporary cover.
  • Hand over completed repeat prescriptions to patients and verify names and addresses.
  • Advise patients of relevant charges for private services, accept payment, and issue receipts.
  • Action requests for fit notes and monitor the flow of patients into the waiting room.
• Appointments:
  • Ensure total familiarity with all appointment systems, including regular and incidental variations.
  • Book appointments and recalls, ensuring accurate recording of medical records.
  • Monitor the effectiveness of the system and report any problems or variations to the Management Team.
  • Deal with home visits requests and provide summary printouts for clinicians.
  • Handle late call requests and ensure prompt action.
• Computer:
  • Register new patients, enter computer data, and maintain accurate medical records.
  • Process patient changes of address, computer data, and medical records.
  • Process repeat prescription requests in accordance with practice guidelines.
• Telephone:
  • Ensure prompt logging on to the telephone system.
  • Receive and make telephone calls, divert calls, and take messages.
  • Cover for colleagues when necessary and ensure accurate recording of details.
• Other Tasks:
  • Ensure rooms are ready for use before and after surgeries.
  • Verify adequate stationery in all consulting rooms.
  • Ensure noticeboards are tidy in all consulting rooms.
  • Ensure building security, including doors, windows, and alarm systems.
  • Tidy the waiting area with colleagues.
  • Ensure the children's toy area is clean and sanitized.
  • Prepare and serve refreshments, maintaining a clean and tidy kitchen area.
  • Undertake additional duties as requested by the Partners and Management Team.
  Confidentiality and Safeguarding

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. As a Medical Receptionist, you will be expected to maintain confidentiality and adhere to our policies and procedures.

The post-holder will assist in promoting and maintaining their own and others' health, safety, and security. This includes using personal security systems, identifying risks, and reporting hazards.

We are committed to equality, diversity, and rights of patients, carers, and colleagues. As a Medical Receptionist, you will be expected to respect the privacy, dignity, needs, and beliefs of all individuals.Personal and Professional Development

We are committed to the personal and professional development of our staff. As a Medical Receptionist, you will be expected to participate in training programs and maintain accurate records of your development.