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Executive Director of Operations

2 months ago

Kendal, United Kingdom MSSHOSP Full time
About the Role:

Our client, a leading hospitality company MSSHOSP, is seeking an experienced and dynamic General Manager to lead the operations of a high-volume pub in a picturesque location. With an annual turnover of £3.5 million and serving up to 900 covers per day, the successful candidate will have proven leadership skills, extensive hospitality experience, and a passion for delivering outstanding customer service in a fast-paced environment.

Key Responsibilities:

  • Oversee all aspects of day-to-day operations, ensuring smooth service for up to 900 covers per day.
  • Drive the business to achieve a £3.5 million annual turnover, ensuring profitability and cost control.
  • Lead, manage, and motivate a large team, ensuring high standards of service and efficiency.
  • Develop and implement strategies to maximise revenue and grow customer loyalty.
  • Analyse and optimise sales performance, overseeing promotions, special events, and marketing initiatives.
  • Ensure full compliance with health, safety, and food safety regulations, and manage all licensing requirements.
  • Oversee staff recruitment, training, and development in conjunction with HR to meet operational needs.
  • Maintain excellent customer service, responding to guest feedback and resolving any issues effectively.
  • Manage stock control, supplier relationships, and cost margins to maximise profitability.
  • Work closely with senior management to meet key performance indicators (KPIs) and deliver business objectives.
  • Ensure the venue remains a key destination for both locals and visitors by constantly improving the overall customer experience.

The Ideal Candidate Will Possess:

  • At least 5 years of experience in a General Manager or similar senior management role within the hospitality industry.
  • A proven track record of managing a high-volume, fast-paced operation.
  • Strong financial acumen with experience managing P&L and controlling costs.
  • Leadership skills with the ability to inspire and motivate a large, diverse team.
  • Excellent organisational and time-management skills, capable of managing a complex, high-turnover business.
  • Exceptional customer service skills and a passion for delivering an outstanding guest experience.
  • Strong problem-solving abilities and resilience to perform under pressure.
  • A proactive and hands-on approach, with a keen eye for detail and the ability to implement improvements.
  • Strong communication and interpersonal skills to engage with both staff and customers.
  • Knowledge of current food and drink trends, as well as an understanding of the local market.

Additional Information:

This is a full-time position requiring flexibility, including evenings, weekends, and public holidays to meet the demands of a busy, year-round operation.

The role offers a competitive salary, performance-related bonuses, and excellent career progression opportunities.