Senior Pensions Administrator
2 months ago
We are seeking a highly skilled Senior Pensions Administrator to join our dynamic administration team in Glasgow. As a key member of our Client Services team, you will play a vital role in delivering high-quality administration services to our clients and members.
Key Responsibilities- Maintain and update member records with accuracy and attention to detail.
- Process member events, including retirements, deaths, early leavers, transfers in, transfers out, and illustrative quotations.
- Act as a point of reference for technical issues and non-standard cases, escalating complex queries to the Team Leader and technical support team.
- Provide a consistent and efficient service to internal and external clients/members, adhering to agreed service levels.
- Collaborate with the Principal Administrator and Team Leader to improve operational efficiencies.
- Manage annual and periodic scheme events, ensuring seamless execution.
- Coach and assist less experienced administrators in developing their skills and confidence.
- Previous experience in day-to-day pension administration, with a strong understanding of DB, DC, and CARE pension arrangements.
- Commercial awareness of the UK Pensions Market, with up-to-date knowledge of relevant pension legislation, technical developments, and industry best practice.
- Experience with Pensions Administration systems, such as UPM or similar.
- Excellent client care and customer service skills, with the ability to effectively communicate with clients over the phone.
- Exceptional organizational skills, with the ability to juggle multiple tasks and prioritize workload effectively.
- Strong communication skills, with the ability to clearly articulate complex information to clients, members, and colleagues.
- Ability to work collaboratively as part of a team, leading by example and contributing to the development of junior colleagues.
- A competitive salary and access to our profit share scheme.
- A flexible selection of employee benefits, tailored to your lifestyle and needs.
- A collaborative and encouraging work environment, where your ideas and contributions are valued.
- On-site mental health and wellbeing support.
- A commitment to your personal and professional development, with mentoring opportunities and access to our award-winning learning portal, Aspire.
- Regular social activities and three days paid volunteering leave each year.
- Hybrid working arrangements, allowing you to balance work and personal life.
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