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Head of Membership Operations

2 months ago

London, Greater London, United Kingdom CIBSE Certification Ltd Full time
About the Role

CIBSE Certification Ltd is seeking a highly skilled and experienced professional to join our Membership Department as a Membership & Registration Manager. This is a key role that will play a critical part in the effective delivery of our Membership & Registration Department's application processes and procedures.

Key Responsibilities
  • Line manage four staff responsible for customer service, processing applications, arranging membership interviews, and ensuring adherence to the Engineering Council's regulations.
  • Manage, in conjunction with the Head of Membership & Registration, the five-year Engineering Council Licence Audit and risk assessment reports.
  • Recruit, monitor performance, and train CIBSE Interviewers, run refresher training and standardisation events.
  • Provide cover for team members as required to maintain service standards and response times.
  • Support the Head of Membership & Registration, attend, and deputise at Engineering Council Meetings as required.
Requirements
  • Experience in compliance with a regulatory body.
  • Experience using membership databases and office packages, including Excel, Word, and MS Outlook, MS Teams.
  • Experience working with data to improve and achieve impactful outcomes.
What We Offer
  • Starting at 25 days Annual Leave increasing to 27 days with length of service (plus Christmas office closure), plus Bank Holidays.
  • Contributory pension scheme.
  • Family Friendly Leave.
  • Annual Travel Season Ticket Loan.
  • Cycle to Work Scheme.
  • Life Assurance.
  • Private Medical Insurance.
  • Health and Wellbeing benefits, including our Employee Assistance Programme, and access to a 24/7 GP service.
  • Referral Scheme.
  • Shopping portal, rewards programme, and gym discounts.
  • Hybrid Working where people are 'in the office more days than they are not'. The pay range for this role is: £45,000 GBP per year (Head Office).