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Nocturnal Guest Services Agent
2 months ago
Wise Employment is seeking a dedicated Night Porter for a prestigious hotel. The ideal candidate will possess relevant experience and a commitment to delivering exceptional service.
Key Responsibilities- Provide a warm and welcoming atmosphere for all guests, ensuring their stay is memorable.
- Address and resolve guest complaints professionally, adhering to hotel policies.
- Follow established hotel procedures as outlined in training materials.
- Manage phone inquiries and facilitate the check-in and check-out processes for guests.
- Assist guests with inquiries and provide information as needed.
- Maintain cleanliness in public areas to uphold hotel standards.
- Prepare for and assist with events and conferences, ensuring smooth operations.
- Ensure the safety and security of the hotel premises and guests throughout the night.
- Provide luggage assistance to guests as required.
- Serve food and beverages to guests, maintaining high standards of service.
- Support the Food and Beverage department in various tasks.
- Assist the Reception team with departure preparations during night shifts.
- Maintain accurate billing systems and process payments in line with company policies.
- Foster positive relationships with all departments, ensuring effective communication throughout the hotel.
- Understand and adhere to responsibilities regarding Fire Procedures, Health and Safety, COSHH, Infection Control, and Emergency Aid.
In return for your expertise, we offer a competitive salary of approximately £27,040 per annum, along with an end-of-season bonus and additional benefits such as on-site parking, discounted accommodations and meals, a company pension plan, and more.