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Electrical and Mechanical Support Specialist – Helpdesk Engineer

3 months ago

Lincoln, Lincolnshire, United Kingdom Integral UK Full time

Electrical and Mechanical Support Specialist – Helpdesk Engineer

About Integral UK: Integral UK stands as a premier provider of comprehensive facilities maintenance and building services, engaging across diverse sectors such as commercial, industrial, retail, and public domains. Our dedication to delivering outstanding quality and customer satisfaction is at the core of our mission to foster a sustainable and secure environment for our clientele.

Position Overview:

We are in search of a proficient Electrical and/or Mechanical Support Specialist to become a vital part of our Facilities Management team. This position necessitates a deep understanding of electrical and mechanical systems, with duties encompassing helpdesk assistance, oversight of scheduling operations, and upholding the highest quality benchmarks.

Key Responsibilities:

  • Diagnose and rectify technical issues swiftly and effectively.
  • Record and monitor incidents and solutions within the helpdesk platform.
  • Evaluate current and upcoming maintenance schedules and preventative maintenance initiatives.
  • Guarantee timely execution of all scheduled tasks while adhering to quality standards.
  • Engage with internal teams and external service providers to ensure seamless operations.
  • Perform regular assessments and audits of electrical and mechanical systems to confirm adherence to safety and quality regulations.
  • Formulate and apply quality control protocols to enhance service delivery.
  • Offer insights and suggestions for ongoing improvement.
  • Stay informed about industry best practices and technological advancements.
  • Deliver technical training and support to junior personnel and team members.
  • Maintain precise records of all maintenance and repair activities.
  • Produce reports detailing system performance, incidents, and resolutions.
  • Ensure all documentation aligns with regulatory and organizational standards.
  • Encourage a culture of continuous improvement and quality excellence within the organization.
  • Collaborate with external certification entities to secure and uphold relevant certifications or accreditations.

Qualifications:

  • Bachelor's degree in Electrical Engineering, Mechanical Engineering, Facilities Management, or a related discipline.
  • Demonstrated experience in electrical and/or mechanical systems support within a facilities management context.
  • Strong analytical and problem-solving capabilities.
  • Exceptional communication and interpersonal skills.
  • Ability to juggle multiple tasks and prioritize effectively.
  • Proficiency in utilizing helpdesk and scheduling software.
  • Dedication to quality and continuous enhancement.

Preferred Qualifications:

  • Certification in Facilities Management (e.g., IFMA, BIFM).
  • Experience with safety and compliance regulations (e.g., OSHA).
  • Familiarity with Building Management Systems (BMS).

At Integral UK, we provide a competitive salary, a comprehensive benefits package, and a nurturing work environment where your skills and contributions are acknowledged and valued. Join us in our commitment to delivering excellence in quality assurance and contribute to the creation of sustainable and secure environments for our clients.