Digital Delivery Project Manager

4 weeks ago

Sunderland, Sunderland, United Kingdom Hays Travel Full time

Job Title: Digital Delivery Project Manager

Job Summary:

Hays Travel is seeking a highly organized and results-driven Digital Delivery Project Manager to join our dynamic Technology Team. In this role, you will lead and manage the end-to-end delivery of complex digital projects with a focus on enhancing the customer experience and driving business growth.

Key Responsibilities:

  • Project Leadership: Lead and manage the full project lifecycle, from initiation and planning to execution, monitoring, and closure.
  • Scope Management: Define clear project scope, objectives, and deliverables. Manage scope changes and ensure alignment with business goals.
  • Timeline and Budget Management: Develop and manage detailed project plans, timelines, and budgets. Track progress, identify risks, and implement corrective actions.
  • Resource Management: Coordinate and allocate project resources effectively. Manage internal teams, external suppliers, and stakeholders.
  • Risk Management: Identify and assess project risks. Develop and implement risk mitigation strategies
  • Stakeholder Management: Build strong relationships with key stakeholders. Communicate project status, progress, and issues regularly.
  • Quality Assurance: Ensure project deliverables meet or exceed quality standards. Implement quality control processes and conduct regular reviews.
  • Change Management: Manage project changes effectively, ensuring minimal disruption to project timelines and budgets
  • Post-Project Review: Conduct thorough post-project reviews to identify lessons learned and drive continuous improvement.

Web Team Leadership:

  • Lead, mentor, and develop the web team to deliver high-quality websites and digital platforms.
  • Define the web team's objectives, set performance goals, and provide regular feedback.
  • Ensure the web team has the necessary resources, tools, and support to achieve their goals
  • Collaborate with the web team to define website and platform requirements, develop roadmaps, and implement new features and enhancements.
  • Monitor website and platform performance, identify areas for improvement, and implement optimisations to improve user experience and drive business results

Qualifications:

  • Proven Experience: 3+ years of experience as a project manager in the digital space, with a demonstrable track record of delivering successful projects.
  • Digital Expertise: Understanding of digital technologies, platforms, and trends relevant to the travel industry (websites, mobile apps, e-commerce, UX/UI).
  • Project Management Skills: Expert in project management methodologies (Agile, Waterfall, or hybrid). Proficiency in project management tools (Devops, MS Tools).
  • Technical Acumen: Ability to understand technical requirements and communicate effectively with developers, designers, and other technical team members.
  • Leadership and Communication: Strong leadership, communication, and interpersonal skills. Ability to influence stakeholders and motivate teams.
  • Problem-Solving: Excellent problem-solving and decision-making skills. Ability to identify and resolve issues proactively.

Desirable Qualifications:

  • Certifications: Project Management Professional (PMP) or Agile Certified Practitioner (PMI-ACP) certification.
  • Umbraco experience: experience with large, complex websites or applications, especially those based on Umbraco CMS.
  • Travel Industry Experience: Experience in the travel or tourism industry

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