Community Engagement Officer

11 hours ago

London, Greater London, United Kingdom Twin Group Full time
Job Title: Community Engagement Officer

Twin Group is an award-winning provider of education, travel, work experience, accommodation, and employment services. We are seeking a highly motivated and experienced Community Engagement Officer to join our team in London.

Job Summary:

The successful candidate will be responsible for engaging with local community groups across London, fostering relationships, and promoting participation in a range of courses under the GLA/AEB contract. This role requires a proactive approach to community outreach, excellent communication skills, and the ability to work effectively with diverse stakeholders.

Key Responsibilities:
  • Meet monthly Key Performance Indicators (KPIs) for engagement and income generation, with a focus on outcomes.
  • Proactive engagement with local community groups, organisations, and stakeholders to promote awareness of all planned courses.
  • Collaborate with community partners to organise and set up courses in various localities across your region.
  • Drive referrals onto the GLA Contract program by effectively communicating the benefits of participation to potential learners.
  • Conduct short introduction sessions to familiarise participants with the course content and structure.
  • Build and maintain strong relationships with learners, community groups, and partners to enhance program engagement and success.
  • Collect feedback from learners and community partners to continually improve course content, delivery, and overall program effectiveness.
Requirements:
  • Maths & English proficient.
  • Level 2 IAG qualification.
Desirable Skills and Experience:
  • Experience of identifying and bringing in new relationships/business with an evidenced track record of converting learners' interest into business growth.
  • Industry-specific experience in engagement with JCP and other relevant organisations to deliver job outcomes/work placements.
  • Prior experience in community engagement, or transferrable skills to show experience with dealing with the public/community groups.
  • Experience in delivering confidence-building sessions to groups of individuals and providing 1-2-1 support where necessary.
  • Knowledge of the barriers to employment for our demographic of learners, and you can assist them in overcoming barriers and building confidence.
  • Full driving licence and access to a vehicle in working hours.
Benefits:
  • Up to 25 days annual leave + bank holidays + Birthday Day off, per year.
  • Long service award, an extra day's annual leave per year completed, up to 5 additional days.
  • 5 days paid sick leave per year.
  • Employee referral scheme, up to £500 per successful referral.
  • Sabbatical Leave the right to request up to 1 month's unpaid sabbatical leave.
  • Season ticket loan of up to £1000 per year.
  • Pension contributions.
  • Career development opportunities.
  • Ability to purchase an additional 3 days annual leave per year.
  • Death in service benefit, including an Employee Assistance Programme.

Twin Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself. Successful candidates will be required to complete a one-hour online safeguarding training prior to commencing employment. We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. We are a Disability Confident Employer and welcome applications from disabled candidates.

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