Transport Operations Coordinator

2 months ago


Horley, Surrey, United Kingdom DX Full time

Role Summary

To support the Shift Manager in ensuring high standards of customer service and courier compliance with operational processes.

Key Responsibilities

  • Complete daily de-briefs to identify service issues and communicate with customer service and management.
  • Investigate and escalate driver non-compliances.
  • Monitor performance using company software and address on-road issues.
  • Ensure returned items are processed according to SOP.
  • Complete ad-hoc de-briefs as required.
  • Download handheld scanners and report any faults.
  • Coding of returns and completion of ad-hoc vehicle audits.
  • POD and address data entry.

Additional Information

This is an active role offering opportunities for growth and development in a dynamic team environment.

Benefits

  • Competitive pay rates.
  • Company-funded health cash plan.
  • Holidays: 20 days increasing with length of service + bank holidays.
  • Long service recognition scheme.
  • Enhanced maternity and paternity leave.
  • Company pension scheme.
  • Life assurance.
  • Employee assistance program including 24/7 virtual GP.
  • DX discounts portal.
  • Excellent opportunities for career progression.


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