Transport Operations Coordinator
2 months ago
Role Summary
To support the Shift Manager in ensuring high standards of customer service and courier compliance with operational processes.
Key Responsibilities
- Complete daily de-briefs to identify service issues and communicate with customer service and management.
- Investigate and escalate driver non-compliances.
- Monitor performance using company software and address on-road issues.
- Ensure returned items are processed according to SOP.
- Complete ad-hoc de-briefs as required.
- Download handheld scanners and report any faults.
- Coding of returns and completion of ad-hoc vehicle audits.
- POD and address data entry.
Additional Information
This is an active role offering opportunities for growth and development in a dynamic team environment.
Benefits
- Competitive pay rates.
- Company-funded health cash plan.
- Holidays: 20 days increasing with length of service + bank holidays.
- Long service recognition scheme.
- Enhanced maternity and paternity leave.
- Company pension scheme.
- Life assurance.
- Employee assistance program including 24/7 virtual GP.
- DX discounts portal.
- Excellent opportunities for career progression.
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