Current jobs related to Reception Supervisor - Midlothian - Hilton Edinburgh Carlton

  • Reception Supervisor

    3 months ago

    Edinburgh, Midlothian, Milton Bridge, United Kingdom DoubleTree by Hilton Edinburgh Airport Full time

    Would you like to work for a company that gives you: £250, up to £1000 cash incentives when referring a friend to come and join our team - T&Cs apply Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up. Rewards your hard work by offering you the below team benefits when you join us: Meals provided whilst...

  • Leisure Operative

    6 days ago

    Newbridge, Midlothian, United Kingdom DoubleTree by Hilton Edinburgh Airport Full time

    Would you like to work for a company that gives you:If you want to know about the requirements for this role, read on for all the relevant information. £250, up to £1000 cash incentives when referring a friend to come and join our team - T&Cs apply Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up. ...

Reception Supervisor

2 months ago

Midlothian, United Kingdom Hilton Edinburgh Carlton Full time
About the Role

We are seeking a highly skilled and experienced Reception Supervisor to join our team at Hilton Edinburgh Carlton. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities
  • Supervise Front Desk Operations: Oversee the daily activities of the front desk team, ensuring that all guests receive a warm and welcoming experience.
  • Lead by Example: Demonstrate exceptional customer service skills and set the standard for the team to follow.
  • Manage Guest Requests: Respond promptly and efficiently to guest requests, resolving any issues that may arise.
  • Monitor Team Performance: Regularly review team performance, providing feedback and coaching to ensure that all team members are meeting expectations.
  • Maximize Sales Revenues: Identify opportunities to upsell and promote our hotel's services and amenities, driving revenue growth.
  • Maintain a Professional Appearance: Ensure that the front desk area is always clean, tidy, and well-maintained, reflecting positively on the hotel's image.
Requirements
  • Customer Service Expertise: Proven ability to provide exceptional customer service in a fast-paced environment.
  • Leadership Skills: Experience in supervising and leading a team, with a track record of success.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Problem-Solving Skills: Ability to think critically and resolve problems in a calm and professional manner.
  • Technical Skills: Proficiency in hotel management systems and software, with a strong understanding of hotel operations.