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Senior Pensions Analyst

2 months ago

South East England, United Kingdom i3 Full time

A great opportunity has arisen for an Incident/ Service Management Analyst to join i3 and take the responsibility for co-ordinating and managing the response to incidents within the organization.

You will join the existing Service Operations team and ensure the incidents are managed efficiently. This exciting opportunity will see you assisting in the development of the Technology Incident Management Process and act as first point of call for incidents.

i3 offers excellent career growth opportunities coupled with a professional training.

Main duties:

  • Accountable for end-to-end incident resolution using the incident management processes.
  • Coordinate and manage the incident response team.
  • Work closely with the Operations Manager in the event of a major incident.
  • Execute accurate and clear Major Incident notifications.
  • Ensure that IT Service Management software tools are fit for purpose and subject to ongoing refinement and improvement.

Required skills/experience:

  • Experience in incident management or similar service focused roles.
  • Excellent communication skills whether verbal or written.
  • Prior experience with multi-region / multi-time zone organisations.
  • Matrix management of multiple in house and supplier teams relating to Incidents, Problems and Changes.
  • Experience of working with internal and external partners to drive service excellence.
  • Ability to work in a maturing team environment.