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Credit Control Manager
2 months ago
We are seeking an experienced Credit Control Supervisor to join our team at Hays Specialist Recruitment Limited. As a key member of our operations team, you will be responsible for managing a medium-sized Credit Control Team and ensuring the effective management of collection and debt management activities.
Key Responsibilities- Manage and optimise the team's performance to meet or exceed key Performance Indicators (KPIs) set by management
- Conduct regular performance reviews, provide coaching and mentorship, and offer constructive feedback to support team members' professional growth
- Minimise risk and write-offs by effectively managing collection and/or debt management activity
- Analyse customer accounts for their suitability for proceeding with legal action
- Manage and oversee the legal process
- Ensure our credit control systems remain up to date and accurately reflect activity
- Coordinate and liaise with branches ensuring they are kept up to date with all legal cases
- Provide management with information on collection and debt management activities
- Process all payment types received from customers, and any other data entry that is needed, concerning legal accounts
- Deal with all insolvency, administration, liquidation, and receivership cases
- Handle escalated credit control issues and liaise with clients and stakeholders on credit matters
- Collaborate with other departments to address customer issues and improve resolution timeframes
- Support the Head of Billing and Credit Control with process changes to improve procedures within the O2C functions
- Assist with and prepare credit control reports for the management team
- Provide training and mentorship for members of the team
- Assist in any other ad-hoc duties
To be successful in this role, you will be a highly experienced credit specialist with excellent knowledge and experience of the litigation processes. You will also have supervised a small team of credit controllers in the past. Advanced Excel for reporting is essential. Whilst industry experience is desirable, it is not essential, so we will consider all similar service-related backgrounds.
What We OfferThis is a great opportunity for a credit control supervisor with litigation experience to step up into a new challenge. The job is permanent, offering a salary of up to £45K per annum + commission of up to £6.5K per annum. The role is also hybrid, with parking available at our offices in West London.
