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Head of Client Success

3 months ago

Nottingham, Nottingham, United Kingdom Apache Associates Full time £65,000

Apache Associates, a prominent player in the realm of innovative software solutions, is seeking a Head of Client Success to oversee a dedicated team of Account Managers while managing significant Client Accounts.

We are in search of a highly experienced professional with a robust background in Software-as-a-Service (SaaS) sales to guide an established account management team.

Your primary responsibility will be to formulate and implement strategies that enhance the effectiveness of your team, ensuring clients receive exceptional support and value from our comprehensive suite of software products.

Key Responsibilities:

  • Design and execute account management strategies aimed at boosting customer retention, satisfaction, and revenue growth.
  • Evaluate customer data and feedback to uncover opportunities for product improvements and upselling/cross-selling.
  • Track and report on essential account management metrics, providing regular insights to senior management.
  • Create training programs and resources to elevate the skills and knowledge of the account management team.

Qualifications:

  • Over 8 years of experience in account management, with at least 5 years in a leadership capacity.
  • Demonstrated success in SaaS sales and a comprehensive understanding of the software sector.
  • Exceptional leadership and team management abilities, with a proven history of cultivating high-performing teams.
  • Strategic mindset with the capability to analyze data, recognize trends, and make informed decisions.
  • Ability to juggle multiple priorities and projects in a dynamic environment.
  • Familiarity with CRM software (e.g., Salesforce) and other pertinent tools.

This organization is on a remarkable growth path – contribute to maintaining its market leadership by joining as the Head of Client Success. As the company expands, you will enjoy excellent opportunities for career advancement.

Compensation includes a competitive salary, car allowance, performance-related bonuses, and additional benefits.