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Care Services Supervisor
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Care Supervisor
2 months ago
Job Summary
Home Instead is seeking a highly skilled and compassionate Care Supervisor to join our team. As a Care Supervisor, you will play a vital role in ensuring that our clients receive the highest quality care and support.
Key Responsibilities
- Support care consultations, service reviews, and completing client support plans to ensure seamless care delivery.
- Conduct staff supervisions and client quality assurance checks to maintain high standards of care.
- Create, update, and audit client care plans, and assist with digital care planning to ensure accurate and up-to-date records.
- Maintain accurate client and Care Professional records on Home Instead software and People Planner to ensure efficient care management.
- Conduct client and Care Professional introductions to foster positive relationships and ensure smooth care transitions.
- Build and maintain positive relationships with potential and existing clients, their families, and other professionals involved in their care to ensure exceptional customer service.
- Carry out client reviews and take action accordingly to ensure continuous improvement in care delivery.
- Support and mentor Care Professionals to enhance their skills and knowledge, and promote a culture of excellence in care.
- Provide support to the Client Experience team to ensure seamless care delivery and exceptional customer service.
- Maintain regular contact with clients and Care Professionals to ensure their needs are met and exceeded.
- Perform any other duties as directed by your line manager to ensure the successful operation of the business.
- Participate in on-call duties as required to ensure 24/7 care coverage.
- Ensure compliance with Home Instead's Equality, Diversity, and Equal Opportunities Policy, in respect of employment and service delivery.
- Carry out any other duties deemed necessary for the successful operation of the business.
Requirements
- Level 3 NVQ in Health and Social Care or equivalent qualification.
- Experience in the care sector delivering a wide range of personal care services.
- Experience of working with MAR sheets and medication in a supervisory role.
- Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
- Knowledge and understanding of legislation and regulations specific to Health and Social Care.
- Good communication skills with the ability to build rapport quickly.
- Confidence in using care management technology, including providing support and training to Care Professionals.
- Understanding of the importance of confidentiality, working within current legislation.
- Good working knowledge of IT systems, with experience of Microsoft Office or Google Suite, and virtual communication platforms.
- Full driving license and means of transport, if required, within the territory to visit clients.
- Organized and flexible to meet the needs of the business.
What We Offer
As a Care Supervisor at Home Instead, you will have the opportunity to make a real difference in the lives of our clients and their families. We offer an attractive salary and a fantastic career development opportunity, with the chance to work with a leading provider of home care services.
We encourage applications from all sections of the community, as we want to reflect the neighborhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.
