Group Reservations Coordinator

1 month ago

Kensington, United Kingdom Copthorne Tara Hotel London Kensington Full time
Job Title: Group Reservations Executive

The Copthorne Tara Hotel London Kensington is seeking a highly skilled Group Reservations Executive to maximize revenue opportunities in group reservations, drive sales leads, and increase conversions.

Key Responsibilities:
  • Receive and convert incoming enquiries to achieve targets and maximize revenue
  • Be fully conversant with the Opera system and apply it to individual and group reservations
  • Have a comprehensive understanding of departmental telephone standards and answer calls in a timely manner
  • Provide a courteous, co-operative, and professional service to clients and all departments
  • Create groups in the system, enter relevant information, and draw up contracts
  • Complete arrivals checks, ensuring all bookings are entered into the system with necessary details
  • Follow up on traces daily and action them accordingly
  • Ensure cancellation policies are followed and deposits are taken correctly
  • Ensure accuracy of reservation market codes according to company guidelines
  • Contribute positively towards departmental and hotel targets, objectives, and budgets
  • Build strong relationships with customers to understand their needs
  • Arrange and carry out hotel show rounds
  • Ensure the complete administration and execution of all planned group arrivals
Requirements:
  • Good organisational and administration skills
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Confident telephone manner
  • High level of IT skills
  • Excellent grooming standards
Benefits:
  • Social Events, Wellbeing, and Team Activities
  • Training and development
  • Cash Health Plan cover option available
  • Apprenticeship/Placement opportunities
  • Career development and salary reviews
  • Interest free Season Ticket Loan Scheme
  • Uniform (Laundry/Dry Cleaning for Uniform)
  • Meals Provided on Duty
  • Length of Service related holiday scheme
  • Eye Care Vouchers
  • Employee Discounted Accommodation and F&B
  • Life Assurance
  • Recommend a Friend Scheme

About the Hotel:

The Copthorne Tara Hotel London Kensington is an elegant contemporary 4-star hotel in prestigious Kensington, located two minutes walk to High Street Kensington Underground station, making exploring easy.

The hotel offers well-appointed and comfortable guest rooms combining Standard, Superior, and Club accommodation. Club rooms offer iconic views over the city and include Club Lounge access for complimentary breakfast and refreshments.

Guests can sample the authentic Singaporean, Malaysian, and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant& Bar, or relax in our tea lounge.

About the Group:

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide.

In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections: Lengs Collection, M Social Collection, Millennium Collection, Copthorne Collection, and The Biltmore Mayfair.

Each collection has its own distinct personality, character, and clearly defined hotel brands within it; tailored to suit different types of guests

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom.

Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

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