House Services Director
3 days ago
About the Role
The University of Bedfordshire is seeking a highly skilled and experienced House Services Manager to join our team. As a key member of our small but dedicated team, you will be responsible for managing our front of house operations and delivering an excellent guest experience.
Key Responsibilities
- Lead our services team from the front and manage associated back of house operations in an effective and financially astute manner.
- Maximize revenue opportunities through high-level customer satisfaction and great employee engagement.
- Develop and implement strategies to improve guest experience and increase revenue.
- Manage and maintain the estate's facilities, including the mansion and gardens.
- Collaborate with the events team to deliver high-quality events and conferences.
Requirements
- Extensive experience in a similar role, preferably in the hotel or events industry.
- Strong career development within the industry across a number of years.
- Ability to lead and manage a team, with a focus on customer satisfaction and employee engagement.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
About Us
The University of Bedfordshire is a leading provider of higher education in the UK. Our mission is to deliver high-quality education and research that makes a positive impact on society. We are committed to excellence and innovation in all that we do.
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