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Total Loss Claims Specialist
2 months ago
- Collaborate with customers to identify tailored solutions, aligning with Aviva's values and principles, during the vehicle valuation process following the total loss of their vehicle.
- Exercise discernment and employ multiple tools to determine the fair and consistent value of the vehicle to enable customer satisfaction.
- Foster relationships with both external suppliers and internal stakeholders, contributing to a collaborative and customer-centric environment.
- Promote customer satisfaction through attentive and compassionate service.
- Develop and maintain a deep understanding of Aviva's products and services to provide informed solutions to customers.
- Exceptional interpersonal and customer service skills.
- Proficiency in negotiation, questioning, and decision-making.
- Strong planning and analytical capabilities.
- Effective communication and confidence in managing challenging situations.
- Active listening and adaptability.
- Organisational and case management.
- Numeracy and literacy skills.
- Group income protection with access to 24/7 GP and medical advice.
- Competitive employer-matched pension contributions.
- Discounts on Aviva products and services.
- Variety of savings and benefits schemes.
- Discounts and schemes for electric vehicle purchases.
- Main manufacturer approvals including Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen.
- Award-winning services in customer service, apprenticeships, and IT systems.
- Collaboration with Thatcham for top-tier products and training.
- Flexible locations, hours, and working patterns.
- Inclusive recruitment practices for disabled applicants.
- Commitment to diversity and inclusivity.
