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Field Service Engineer
2 months ago
We are seeking a skilled Field Service Engineer to join our team at SMT GB. As a key member of our team, you will be responsible for delivering exceptional service to our customers and ensuring the smooth operation of our heavy construction equipment.
Key Responsibilities
- Service and repair Volvo construction equipment and other heavy machinery.
- Identify mechanical problems using technical knowledge and diagnostic equipment, providing guidance and advice to customers.
- Work in a commercially focused way to identify additional service revenue opportunities and promote our aftermarket solutions.
- Ensure software updates are installed as new versions are released.
- Complete electronic reports and timesheets in real-time, providing comprehensive details of work undertaken.
- Order parts as necessary and return them in a clean condition at the time of job completion.
- Able to work overtime as required and honour reasonable call-out requests.
- Attend relevant product or systems training courses.
Requirements
- A formal engineering qualification in Plant Maintenance, Agricultural/HGV mechanics, or a related discipline (e.g. NVQ 3/C&G).
- Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics, and electrics.
- Advanced diagnostic and troubleshooting skills, with a comprehensive understanding of hydraulics, electrics, and EATS.
- Ability to communicate efficiently with colleagues, management, and customers.
- Work with a cost-conscious mindset to ensure maximum profitability.
- Ability to problem solve and high level of diagnostic skills.
- Confident using computer systems and Outlook.
- High levels of attention to detail.
- Conscientious in all aspects of the job.
- Highly responsible, reliable, honest, and trustworthy.
- Ability to understand technical literature/systems.
Desirable
- Experience of welding and fabrication.
What We Offer
- 5% Employer Pension contribution.
- 25 days annual leave + Bank Holidays.
- Cycle to Work Scheme.
- Life Assurance 4 x annual salary.
- Yulife - Wellbeing App offering discounts and vouchers.
- Financial/Physical/Mental Health Counselling and Coaching sessions.
- Free Will writing service.
- EAP, which includes 24/7 Doctor access.
- Healthshield - Cashplan for all employees.
- Family Friendly policies.
- Company events.
