Lead and Develop a High-Performing HR Client Service Team

2 months ago


Birmingham, Birmingham, United Kingdom Forvis Mazars Full time

About Forvis Mazars

Forvis Mazars is a global professional services firm dedicated to providing audit, accounting, tax, financial advisory, outsourcing, and consulting services. Our diverse team is committed to delivering exceptional quality and fostering a culture of inclusivity, teamwork, and individuality.

At Forvis Mazars, we offer a supportive environment where employees can take ownership of their careers, contribute to impactful projects, and bring innovative ideas to life. We prioritize quality, collaboration, and personal growth to ensure that everyone can achieve their full potential.

About the Role

As an HR Senior Manager, you will lead and develop a new HR client service team within our national employer services division. You will play a crucial role in ensuring client satisfaction by upholding high service standards through process adherence and quality control reviews.

  • Lead and mentor a team of HR professionals, providing consistent feedback and coaching to foster their growth and development.
  • Collaborate with the Director to enhance existing processes, implement new technologies, and develop training initiatives that elevate the team's capabilities.
  • Cultivate strong relationships with existing clients and actively participate in proposal meetings to expand our client base.

Requirements

  • Proven experience in HR services within a client-focused environment, demonstrating a commitment to delivering exceptional service.
  • Demonstrated leadership skills with a track record of managing teams effectively and driving positive change.
  • Exceptional communication and interpersonal skills, enabling you to build strong client relationships and handle both technical and commercial discussions confidently.
  • A passion for contributing to growth and delivering high-quality client service, consistently exceeding expectations.
  • CIPD Level 5 or equivalent certification, showcasing your expertise in HR management principles and practices.

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