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Service Operations Engineer
2 months ago
Compensation:£29,000 - £36,200 annually
Location Requirement: Candidates must reside within specified postal codes.
We are seeking dedicated individuals to join our team as Service Operations Engineers (internally referred to as Service Technicians). This role offers a competitive salary starting at £29,000, with additional earnings from overtime (averaging £4,700) and performance-related bonuses of £2,500.
We value motivated and customer-oriented professionals. No previous experience is necessary, as we provide comprehensive training and mentorship to ensure your success. After completing our extensive training program, you will benefit from a favorable work-life balance with a 4-day work week totaling 37.5 hours, including a mix of 7.5 and 10-hour shifts.
Every day presents new learning opportunities and challenges.
- Become proficient in installations, troubleshooting issues, and delivering exceptional customer service.
- Identify errors and technical challenges, proposing effective solutions.
- Maintain documentation and adhere to company protocols and procedures.
- Work collaboratively with the technical team, sharing insights across the organization.
About Us
We are the UK's leading broadband provider and a beloved mobile brand, recognized as one of the largest companies in the country. Our diverse and high-performing teams are filled with exceptional talent. Together, we strive to offer the UK greater choice and value through our innovative, customer-centric values and goals. We are Virgin Media O2, and we look forward to seeing your contributions.
As an equal opportunity employer, we are committed to eliminating bias and barriers for our employees and candidates. We integrate equity and inclusion into all aspects of our operations, from policy development to relationship building. We encourage you to be your authentic self throughout the application process.
Essential Qualifications
- A valid UK manual driving license with no more than 8 penalty points.
- Physical fitness to climb telegraph poles and work outdoors in various weather conditions.
Additional Attributes We Seek
- Comfortable working at heights and in outdoor environments.
- A problem-solver who enjoys finding effective solutions for clients.
- Adept at building strong relationships with customers.
- Organized and customer-focused, with a passion for assisting others.
Benefits
We understand that benefits extend beyond material offerings, which is why we provide a comprehensive range of support, rewards, and resources aimed at helping you prioritize what truly matters.
- A competitive salary of £29,000, with potential earnings exceeding £2,500, plus a company vehicle.
- 25 days of annual leave, including your birthday.
- A robust pension plan with up to 10% matching contributions.
- Options to buy and sell up to 5 days of leave to accommodate personal needs.
- Access to wellness benefits, including the Unmind App, BUPA medical coverage (with options to upgrade for family protection), and critical illness insurance.
- Life insurance and a comprehensive healthcare plan.
- Support for various family situations, including neonatal leave, excellent maternity and paternity policies, and carer's leave.
Next Steps
If you believe you possess valuable skills and that Virgin Media O2 is a place where you can thrive, we would love to learn more about you. Upon submitting your application, successful candidates will receive a call from one of our recruiters to discuss the role in detail and guide you through a competency-based telephone interview.
During the application process, you will be asked about any adjustments you may need to facilitate your recruitment experience. Please inform us, and we will ensure to address your needs. Thank you for your interest in joining the Virgin Media O2 family.