Desktop Systems Analyst
2 days ago
Crown Lift Trucks Ltd is a leading manufacturer of electric lift trucks, known for its exceptional product design, engineering, and manufacturing. Our goal is to provide customers with the safest, most efficient, and ergonomic forklift trucks possible.
We support customers with a wide selection of electric forklift trucks, ranging from pallet trucks to very narrow-aisle VNA trucks. Our brand promise is to provide customers with superior value.
Quality and performance are the foundation of our success. We cultivate a culture of passionate people and inspired innovation, with a focus on employee training and development.
Job DescriptionMain Responsibilities:
- Provide cross-site support to users in the areas of Microsoft Windows, Microsoft Office 365, Microsoft OneDrive/Sharepoint, Adobe Applications, Crown applications, web applications, and various other software issues.
- Installation, configuration, maintenance, and assembly/disassembly of hardware.
- Analysis and resolution of error situations as part of 1st level support.
- Responsible for the use, maintenance, and processing of service requests and incidents in our ITSM tool in accordance with ITIL.
- Point of contact for our regional IT infrastructure team.
- Coordination of external service providers.
Key Skills:
- Ability to work independently from a remote team.
- Excellent interpersonal skills for effective liaison with customers and internal departments.
- Self-motivation and ability to work with minimal supervision.
Working Hours: Monday to Friday, 37 hours per week.
Salary: Competitive salary.
Holidays: 25 days annual leave plus bank holidays.
Pension: Company pension plan.
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