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Client Support Specialist
3 months ago
Position Overview:
The Client Support Specialist will play a crucial role in delivering comprehensive personal loans assistance to clients. Once the loan is activated and funds are disbursed, any modifications or inquiries throughout its duration will be handled by the specialists. Common inquiries may involve payment deferrals, updating banking information, altering accounts, adjusting payment schedules, and more. This role focuses exclusively on inbound communications, with no outbound calls required.
Candidates lacking experience in a call center environment will not be considered. Preference will be given to those who have previously worked in a call center setting within the financial services sector.
Required Skills:
- Exceptional customer service
- Proficient customer service abilities
- Customer service management expertise
- Support in customer service
- Handling incoming calls
- Call center operations
- Experience in call center environments
- Call center customer relations
- Telephony skills
- Telephone etiquette
- Administrative competencies
- Systems analysis capabilities
Employee Benefits:
Operating seven days a week, with hours from 8 AM to 8 PM, on a rotating six-week shift schedule.
A standard workweek of 37.5 hours.
Employees will receive three weeks' notice for any changes to their shift patterns.
Shifts may include late hours (2 PM - 8 PM), early hours (8 AM - 4 PM), or a combination of both.
Public holidays are observed as days off.
Company Information:
TEKsystems operates under the Allegis Group network, providing staffing and workforce solutions.
