HRIS Technical Support Specialist
6 days ago
About Us:
Neo People Management is a leading provider of HR and payroll solutions for schools and multi-academy trusts in the UK. We understand the complexities of working within schools and academy trusts and have been supporting our clients to grow and develop.
Our Mission:
We offer proactive operational and strategic HR advice to hundreds of schools and deliver a high-quality payroll and pensions service that pays the salaries of 25,000 school-based staff each month. We are specialists in the education sector, passionate about education, payroll, and HR.
The Role:
We are seeking a skilled HR Systems & Technical Support Manager to join our dynamic team and ensure the efficient operation, maintenance, and continuous improvement of the iTrent HRIS system.
Key Responsibilities:
- System Management: Collaborate with a team to configure and maintain the iTrent environment to meet and exceed the needs of schools and multi-academy trusts.
- Project Management: Help coordinate internal and external resources to configure, test, and deploy HRIS functionality to meet the needs of clients.
- Collaboration: Work closely with HR and Payroll teams to customize the system according to business needs and integrate iTrent with other HR-related software.
- Customer Care: Maintain high client satisfaction by ensuring accuracy, addressing service-related issues promptly, and managing escalated client concerns.
- Communication: Foster a customer-centric approach, ensuring clear and effective communication with clients and team members.
- System Performance: Collaborate with various teams to review, test, and authorize system performance in line with statutory and contractual requirements.
- Administration: Ensure all system and technical documentation is up to date, run necessary reports, and maintain accurate records.
- Quality & Training: Support, coach, and mentor colleagues, ensuring all team training is current and up to date.
What We Offer:
As an equal opportunities' employer, we celebrate diversity and flexibility, and we are committed to creating an inclusive environment for our incredible team.
We offer:
- Generous annual leave allowance of 36 days (28+8 bank holidays) +1 for every year of service (up to a maximum of 5)
- Hybrid or remote working across the country
- Learning & Development
- Flexible benefits package including Healthcare Scheme and ability to purchase additional Annual Leave
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