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Membership Services Associate
3 months ago
Customer Service Representative - GLL
GLL is seeking a Customer Service Representative to join our team. If you are enthusiastic about engaging with individuals and providing exceptional service, this role offers you the opportunity to be part of a leading leisure organization in the UK.
In this position, you will play a vital role in enhancing the experience of every visitor to our facilities, whether through a friendly greeting or assisting them in selecting a membership that suits their needs. Our Customer Service Representatives handle inquiries and facilitate membership conversions. You will often be the first point of contact for customers; your responsibilities will include answering phone calls, processing transactions, addressing inquiries, and participating in community outreach initiatives. Your commitment to maintaining high standards of customer service will be paramount.
Key Requirements:
A proactive mindset Strong emphasis on customer satisfaction Enthusiasm and interpersonal skills Understanding of health and safety protocols Ability to work collaboratively within a team Proficient IT, literacy, numerical, and communication abilities Previous administrative experience is advantageous Experience with cash handlingResponsibilities:
Serve as the initial contact for customers Respond to incoming calls to the facility Manage transactions, including setting up direct debits and cash handling Address membership inquiries and assist in selling memberships Provide outstanding customer service Resolve customer questions Prepare equipment for use Support your team daily by preparing spaces for various activities and maintaining the cleanliness of the facility.As a prominent player in the leisure sector, we also provide opportunities for career advancement and a diverse range of job responsibilities.
