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Field Service Maintenance Engineer
2 months ago
Job Summary
We are seeking a highly skilled and motivated Field Service Engineer to join our team at Omega Resource Group. As a Field Service Engineer, you will be responsible for providing exceptional customer service and technical support to our clients across the UK.
Key Responsibilities
- Ensure all client site and health and safety procedures are followed at all times, demonstrating a high level of care for team members and customers.
- Adhere to method statements and risk assessments when on site, prioritizing the safety of all individuals involved.
- Utilize personal protective equipment (PPE) correctly and maintain a clean and organized work environment.
- Deliver goods and arrive on site on time, as agreed with clients.
- Collaborate closely with clients and their subcontractors to ensure their satisfaction and resolve any issues promptly.
- Exercise problem-solving skills on site and use initiative to resolve customer queries directly.
- Provide accurate reports to line management using company procedures upon completion of each assignment.
- Maintain vehicles and equipment in excellent condition, adhering to the Company Vehicle Policy.
- Obtain sign-off from customers on completion of each assignment, verifying satisfaction and training customers on the best use and maintenance of equipment.
- Perform other duties as reasonably required, including occasional workshop duties when site work is limited.
Requirements
- Proven experience in mechanical or electrical installations and repairs, with conveyor experience being advantageous.
- Excellent customer service skills, with a strong determination to deliver exceptional service in all situations.
- Willingness to learn new skills as the role evolves and adapt to changing circumstances.
- Availability for work-away assignments across the UK and willingness to work variable shift patterns, including night work, weekends, and double shifts.
- Excellent practical and mechanical skills, with the ability to use power tools effectively.
- Permits to operate powered access equipment and scaffold towers, with experience working at height being essential.
- Full driving license with a minimum number of points.
What We Offer
- A competitive salary of £29,718 - £34,983 (DOE), based on a 45-hour week, with the potential to work up to 60 hours and receive overtime pay.
- Overtime rate paid at x1.5 after 10 hours within the working month.
- Working away opportunities, with a £75 per night bonus, as well as a Premier Inn and meal deal provided.
- A cost of living bonus of approximately £250 per month, payable after completing a 3-month probation period.
