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Early Intervention Officer
2 months ago
Job Summary:
Braundton Consulting Limited is seeking a highly motivated and target-driven individual to join our Income Collection Department as an Early Intervention Officer. This role will be responsible for the recovery of early arrears and providing excellent customer service.
Key Responsibilities:
- Contribute to the team's performance in reducing arrears by providing exceptional customer service and demonstrating a passion for making a difference.
- Achieve a high level of contact with customers through various means, including outbound calls, to take payment, agree suitable arrangement plans, and promote Direct Debit.
- Work on campaigns such as Unpaid Direct Debits, Failed Arrangements, and other initiatives to support the department's goal of arrears reduction.
- Represent Income Management to internal stakeholders, building strong relationships to deliver on account issues and customer promises.
- Maintain accurate records and systems, including Tallyman, D365, and PTX.
Training and Development:
This is a homeworking role with up to 4 weeks of training provided at our office. Additional training, coaching, and team meetings will be held approximately every 6 weeks.