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Customer Support Technician
2 months ago
Exciting Opportunity for a Technical Support Specialist at Landmark
Become a part of Landmark's vibrant team as a Technical Support Specialist, where you will play a crucial role in enhancing our products and services. Collaborate with a friendly and innovative group that encourages creativity and inquisitiveness.
Core Responsibilities:
- Professionally address customer inquiries and technical incidents
- Assist in diagnosing and resolving customer-related bugs and issues
- Develop and maintain knowledge base articles for effective fault resolution
Qualifications:
- Excellent communication skills with a keen eye for detail
- Prior experience in a technical support or service desk environment
- A-level education or equivalent qualifications
- Strong analytical and problem-solving abilities
Preferred Skills:
- CompTIA A+ certification or similar credentials
- Familiarity with ITIL v3/v4 Foundation principles
- Proficiency in Windows troubleshooting
- Networking issue resolution skills
- Basic understanding of IT security practices