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Customer Support Technician

2 months ago


Reading, Reading, United Kingdom Landmark Information Full time

Exciting Opportunity for a Technical Support Specialist at Landmark

Become a part of Landmark's vibrant team as a Technical Support Specialist, where you will play a crucial role in enhancing our products and services. Collaborate with a friendly and innovative group that encourages creativity and inquisitiveness.

Core Responsibilities:

  • Professionally address customer inquiries and technical incidents
  • Assist in diagnosing and resolving customer-related bugs and issues
  • Develop and maintain knowledge base articles for effective fault resolution

Qualifications:

  • Excellent communication skills with a keen eye for detail
  • Prior experience in a technical support or service desk environment
  • A-level education or equivalent qualifications
  • Strong analytical and problem-solving abilities

Preferred Skills:

  • CompTIA A+ certification or similar credentials
  • Familiarity with ITIL v3/v4 Foundation principles
  • Proficiency in Windows troubleshooting
  • Networking issue resolution skills
  • Basic understanding of IT security practices