Restaurant Manager

1 month ago

Gravesend, Kent, United Kingdom German Doner Kebab Full time
Restaurant Manager Job Description

Job Title: Restaurant Manager

Job Summary: We are seeking a highly skilled and experienced Restaurant Manager to lead our German Doner Kebab team in Gravesend, Kent. As a Restaurant Manager, you will be responsible for overseeing all aspects of the restaurant, including guest service, food quality, and staff management.

Duties and Responsibilities:

  • Leads Operations Excellence: Oversees and manages all areas of the German Doner Kebab Restaurant, ensuring guest service exceeds company standards and strong guest satisfaction is maintained.
  • Ensures Guest Service: Responds efficiently to guest complaints and takes appropriate action to solve the problem, enforces and ensures the best quality of products possible is served.
  • Staff Management: Organise and supervise shifts to ensure both team and guest satisfaction, trains and develops team through strong, well-organised training and ongoing operational feedback.
  • Appraises Team Performance: Appraises teams' performance and provides formal feedback to keep them upbeat and productive, estimate consumption, forecast requirements and maintain stock inventory to ensure product availability and minimum product wastage.
  • Compliance: Monitors and ensures compliance with food safety and health & safety rules and regulations, control costs and minimises waste to ensure maximum profitability of the restaurant.
  • Marketing: Successfully promote and publicize the GDK brand, nurture a positive working environment and leads by example, monitor all restaurant operations and initiate corrective actions.
  • Financial Management: Lead all financial areas including sales growth, cost management, and profit growth, takes responsibility for the business performance of the Restaurant, analysing and planning restaurant sales levels and profitability.
  • Reports: Preparing reports at the end of the shift / week, including team control, food control and sales, creating and executing plans for sales, restaurant profit and staff development.
  • Team Welfare: Managing team welfare and providing them with regular feedback, ensuring that all employees adhere to the company uniform standards, meeting and greeting guest and organising table reservations.
  • Stock Management: Organising and supervising the shifts of kitchen, dining and counter team, maintaining high standards of quality control, hygiene, and health and safety, checking stock levels and ordering supplies and ordering correct amount of supplies.
  • Security: To take a proactive role in encouraging teamwork, cooperation, harmony, productivity and a positive attitude within the working environment, at the end of each shift complete all necessary daily reports, attend any training or meetings as and when required by German Doner Kebab or the Franchisee.
  • Collaboration: To regularly collaborate with GDK and the Franchisee to ensure the monthly accounts are accurate and the receipt and administration of all deliveries are up to date, to administer and maintain the German Doner Kebab PMC system.
  • Stock Control: To monitor the stock storage areas, ensuring they are secure, neat and clean at all times, to collaborate with the supervisors to ensure tight stock control and budgeted margins are achieved.
  • Training: To monitor the training of restaurant staff including holding annual performance reviews, to lead and comply with maintaining high standards of food quality, to support the supervisors and colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure guest expectations are met.
  • Uniform Standards: Ensure GDK team are always well groomed and smart ready for work, at all times promote and follow legal responsibilities and requirements associated with the business, maintain a local authority food safety certificate i.e. scores on the doors 5 stars.
  • Equipment Maintenance: Have a good working knowledge of all equipment and efficiently takes care of preventative maintenance.

Business Relationships:

  • Team members and Supervisors
  • Store Management Team
  • Guest / Uber drivers
  • GDK personnel
  • Store Franchisee

Qualifications:

A qualified candidate for the position of a Restaurant Manager should have outstanding interactive and communication skills and also possess the enthusiasm to work with colleague and staff as a team player. In addition to these, the following qualities, skills, knowledge, and abilities are most sought:

  • Proven working experience as a Restaurant Manager
  • Demonstrated experience in customer service management
  • Extensive food knowledge
  • Proficiency in English
  • Computer literacy and familiarity with restaurant management software
  • Strong leadership, motivational and people skills
  • Financial management skills

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