Mid Market Client Success Manager

1 month ago

London, Greater London, United Kingdom Rewardgateway Full time
Unlock Client Success with Rewardgateway

At Rewardgateway, we're passionate about empowering businesses to thrive through innovative employee benefits and strategic reward solutions. As a Mid Market Client Success Manager, you'll play a pivotal role in delivering exceptional service, driving client growth, and fostering long-term partnerships.

Key Responsibilities:
  • Manage a portfolio of 45+ client accounts, providing tailored solutions to meet their unique needs.
  • Build strong relationships with clients, understanding their goals and challenges to develop strategic action plans.
  • Collaborate with internal teams to ensure seamless project execution, client satisfaction, and timely delivery.
  • Stay up-to-date with industry trends, product knowledge, and best practices to provide expert guidance to clients.
  • Conduct regular client pulses, gathering feedback to inform product development and drive client success.
Requirements:
  • 2+ years of experience in Client Success or a related field.
  • Proven track record of delivering high client retention and growth.
  • Strong Salesforce hygiene and ability to paint a picture of client health.
  • Exceptional communication and interpersonal skills.
  • Passionate about driving client success and growth through product adoption and high usage.
What We Offer:
  • A dynamic and inclusive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to make a meaningful impact on client success and business growth.

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