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Floortender - Cocktail Connoisseur

2 months ago

Cardiff, Cardiff, United Kingdom Dirty Martini Full time
About the Role

We are seeking a skilled and charismatic Floortender to join our team at Dirty Martini. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.

Key Responsibilities
  • Greet and Welcome Guests: Provide a warm and friendly first impression to our guests, setting the tone for a fantastic experience.
  • Serve Drinks and Food: Take orders, serve drinks and food, and ensure timely delivery to our guests.
  • Maintain a Clean and Organized Seating Area: Clear empty glasses, plates, and trash as needed, ensuring a clean and welcoming environment.
  • Engage with Guests: Provide information on menu items, drink specials, and promotions, and anticipate guest needs to ensure a seamless experience.
  • Collaborate with the Team: Work closely with the team to ensure smooth and efficient service, upholding all safety and hygiene regulations.
Requirements
  • Excellent Customer Service Skills: Provide exceptional service to guests, responding to their needs and ensuring a positive experience.
  • Strong Multitasking Abilities: Handle various tasks simultaneously during peak business hours, maintaining a calm and composed demeanor.
  • Friendly and Outgoing Personality: Possess a genuine desire to create a positive guest experience, with a friendly and outgoing personality.
  • Knowledge of Responsible Alcohol Service: Understand responsible alcohol service guidelines and ensure compliance at all times.
What We Offer
  • Generous Service Charge: Your dedication to customer service will be rewarded with a generous service charge.
  • 50% Discount on Food and Drink: Enjoy an amazing 50% discount on food and drink across all our venues.
  • Employee Assistance Program: Access to our Employee Assistance Program, providing consultation sessions on mental health, well-being, and finance.
  • Cocktail Training Program: Join our world-class bartender training program and become a skilled Cocktail Jedi.
  • Third-Party Training Sessions: Participate in third-party training sessions, earning globally accepted certificates.
  • Incredible Career Progression Opportunities: Enjoy incredible career progression opportunities, with a focus on your success during your time with us.