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Senior Network Engineer

2 months ago

Slough, Slough, United Kingdom Stratospherec Limited Full time
Job Title: Principal Field Engineer

We are seeking a highly skilled and experienced Principal Field Engineer to join our managed service team at Stratospherec Limited.

About the Role:

The successful candidate will be responsible for providing technical expertise to our clients, supporting onsite teams, and managing technical issues on site. They will also serve as the escalation point for technical issues, liaising with senior team members as needed.

Key Responsibilities:

  • Engage in client site visits, providing technical support and guidance.
  • Take ownership of a group of client sites, managing all technical issues on site.
  • Deliver high-quality technical expertise to client networks, utilizing best practices.
  • Address an agreed job/task list during client site visits.
  • Identify growth areas from a technical and engineering perspective and escalate to the account manager.
  • Mentor onsite Network Managers and Engineers, assisting in their professional development.
  • Communicate technical information effectively, both verbally and in writing, tailored to the audience.
  • Respond to emergency call outs as required, sometimes beyond normal duty hours.
  • Cover for absent engineers as needed.
  • Assist the helpdesk team with escalated issues, particularly where you have site-specific knowledge.
  • Handle incoming issues professionally and courteously.
  • Take ownership of issues/tickets, managing them methodically.
  • Conduct thorough diagnostics with end users to resolve issues/tickets.
  • Keep the Service Manager updated on ongoing issues and progress at the end of each day.
  • Support sites with their daily and weekly checks as required.
  • Scope requirements for client projects, working with Technical Heads and Account Managers to identify setups and goals.
  • Participate in the Technical Advisory Group to suggest new systems and standardise implementations across client sites.
  • Lead engineering projects for client sites, providing detailed scopes of work and designs.
  • Delegate tasks to team members on site to ensure project completion on time.
  • Work with the account manager to ensure all equipment is correct and maintain client relations as the face of the project.
  • Self-regulate work and tasks effectively.
  • Undertake any other tasks deemed appropriate by Technical Management or Company Directors.
  • Travel to client sites is required; efforts will be made to minimize travel time and stay within the area. Occasionally, work outside the area may be necessary, with provided accommodations.

Requirements:

  • Hands-on experience with wired and wireless networking, switches, virtual environments, firewalls, web filtering, and advanced troubleshooting.
  • GCSE Grade 5 or above in Maths and English.
  • A-Level, BTEC, NVQ, or T-Level in a relevant subject.
  • Preferred industry qualifications within IT, such as Microsoft, Cisco, Aruba, or Apple.
  • 4-5 years' experience in an IT support environment.
  • Ability to troubleshoot and diagnose issues to determine root causes.
  • Excellent communication skills with the ability to provide feedback to stakeholders at all levels.
  • Solid understanding of wired and wireless networks and devices.
  • Ability to work independently and as part of a team under pressure.
  • Impeccable attention to detail and commitment to quality.
  • Experience in the education sector is desirable but not essential.
  • Interpersonal skills sufficient to assist non-technical users of IT.
  • Ability to assess and re-prioritize workloads when circumstances or demands change.
  • Initiative and proactive problem-solving abilities.

Benefits:

  • Competitive salary and benefits package.
  • Opportunity to work on diverse and challenging projects.
  • Exposure to a variety of clients.
  • Chance to contribute to company success and growth.
  • Death in Service benefit.
  • Company pension scheme.
  • 25 days annual leave (not including Bank Holidays), increasing with length of service.
  • Employee benefits and assistance programs.